Cancel your monday.com
subscription.

One account can contain several paid products.

Match the invoice to the account and the product you mean to stop, such as work management or CRM. Record the subscription end date, billing period and payment route. Canceling one product does not establish that every product has stopped renewing.

Only an admin can cancel the account. The web billing route below covers self-managed subscriptions. If the subscription is paid by wire transfer or invoice, monday.com directs the customer to the account manager; the Administration cancellation control is not the applicable route.

Keep the product end date before considering account closure.

For existing customers, monday.com’s current help policy requires cancellation notice at least 30 days before the term ends. If that deadline is close or already passed, submit the request promptly and ask for the actual effective date. Do not assume a late request reverses a renewal.

Stopping renewal lets you retain access through the displayed plan end date. Closing the account is a separate action that affects access. Export the business records you need before closing it; do not close or delete an account just to test whether renewal stopped.

1. Open the product’s billing entry. Profile picture → Administration → Billing → Overview, then the three-dot menu for the correct product.
2. Complete the cancellation prompts. Choose Cancel product, select a reason, and continue with Cancel product plan.
3. Confirm Cancel plan renewal. Record the displayed end date and the product’s canceled status. Repeat only for other products you intend to stop.

A first purchase and a renewed term have different rules.

For net-new customers, monday.com describes a possible prorated refund on an initial yearly plan canceled within 30 days of purchase, with a written request in that window. Its policy excludes monthly renewals and existing customers whose subscription has renewed. Your agreement and the vendor’s eligibility decision control.

A cancellation with a refund can block account access immediately, so export permitted information first. The help page gives a typical 7–10 business-day credit-card processing period and says to contact support if the refund is missing after 10 business days. A request or promise is not evidence the credit has arrived.

If a seat-limit auto-upgrade caused the bill, removing people does not automatically produce a refund. The separate policy requires reducing active seats to fit the original plan and contacting support within 30 days of the original auto-upgrade. Review access before changing seats.

Reconcile every canceled product with the later bill.

Save the billing status, request date, reference and confirmed end date. If only one product is being canceled, ask what the remaining products will cost. A whole-account closure requires canceling all purchased products first.

When a later invoice or credit arrives, match it to the product and service period. If the charge conflicts with the confirmation, send billing those records and ask for an explanation. Do not treat an account sign-out or an email unsubscribe as cancellation proof.

Please confirm that [product] for [account] will not renew after [date]. Notice was submitted on [date], reference [reference]. Please state the effective end date, remaining products and charges, and any refund eligibility under our agreement.

Huck chases the billing result you approve.

Huck finds invoices and renewal notices in Gmail, puts the amount and notice date together, and pursues your approved cancellation or eligible credit request. Huck follows up for confirmation and checks later billing evidence.

Your admin chooses which products and records to keep and completes required sign-in or account-holder confirmation. Huck does not promise to migrate boards, preserve every integration or obtain a refund the vendor has not approved.

• Plan the notice date before renewal
• Verify the cancellation or credit against a later bill
• Cancel Smartsheet
• Cancel Airtable