How do I cancel Homebase,
and do I get a refund?
Homebase lets you cancel a paid plan yourself in Plan & billing, and it ends at the close of your billing period. Huck finds your Homebase bills in Gmail, texts what you pay and when it renews, and drafts what you need on your yes.
Connect Gmail to get started. You approve each money action.
To cancel a paid Homebase plan, go to Plan & billing, click Manage next to the plan for the location, and continue through the downgrade to Basic; to close the account, choose Billing, then Delete Company. Homebase’s Customer Agreement says the subscription renews each billing period unless you cancel before it ends, cancellation takes effect at the end of that period, and fees are non-refundable and not prorated except where law or service-specific terms say otherwise. Homebase’s Help Center (July 10, 2026) says monthly and annual plans can be cancelled for a full refund within 30 days of purchase, and gives no refund after that. The agreement states a 15-day window to export your data after a termination notice.
Homebase sources checked November 5, 2026 · Homebase Customer Agreement and Homebase Help Center, cancellation, refunds and data export
Cancel the plan in Plan & billing, or delete the company.
Homebase’s Help Center says you can manage or cancel your plan from your account. Downgrading a location to Basic stops the paid plan; Delete Company closes the account. Multi-location accounts need the Essentials plan or higher for every active location, and a downgraded location is not accessible until a new plan is added.
- Check how you are billed. In Plan & billing, Homebase shows whether the charge is direct, through a POS or payroll partner, or through the Apple App Store or Google Play.
- Download your records. Timesheets, schedules, reports and your team roster, before any change.
- To drop a paid plan, go to Plan & billing and click Manage next to the plan. Continue through the downgrade process. Access to the plan continues until the end of the billing cycle.
- To close the account, select your profile icon, then Billing, then Delete Company. Select a reason and click Delete Company again to finalize.
- Cancel add-ons separately. Under Plan & billing, scroll to Add-ons and click Manage and Cancel.
Homebase cancel facts at a glance.
Rows come from Homebase’s Customer Agreement (the page shows no effective date) and its Help Center articles, read November 5, 2026.
| What to know | What Homebase says |
|---|---|
| Renewal | Automatic at the end of each billing period, monthly or annual, at the then-current fee unless you cancel before the period ends (Customer Agreement, Fees). |
| How to cancel | In your account, or by written notice to 835 Howard St, Fl 2, San Francisco, CA 94103 (Customer Agreement, Fees). |
| When it ends | At the end of the current billing period (Customer Agreement; Help Center). |
| Early termination fee | The Customer Agreement text we read names none. |
| Refunds, agreement | Fees are non-refundable, non-cancelable and not prorated or credited, except where law or service-specific terms say otherwise (Customer Agreement, Fees and section 6). |
| Refunds, Help Center | Monthly and annual plans: 30 days from purchase to cancel for a full refund; after that none, and no prorated refunds for any plan or add-on (July 10, 2026). |
| Price changes | At least 30 days’ notice before a fee change on a subscription plan (Customer Agreement, Fees). |
| Your data | A 15-day Data Export Window from the termination notice, if your account is current on fees. Delete Company ends access to most account data (Customer Agreement section 6; Help Center, June 11, 2025). |
| Partner or app store billing | Cancel on the partner’s site or the app store. Homebase cannot process changes on their behalf (Help Center). |
Closing the account ends the free features too.
Homebase’s Help Center says closing an account loses access to all paid features, all free features and most account data. Downgrading to Basic keeps the free plan instead, but a downgraded location on a multi-location account is not accessible until a plan is added.
After the 15-day export window closes, the agreement says Homebase has no further obligation to return your data, and you remain responsible for keeping the payroll, wage-and-hour, tax and scheduling records the law requires. Download timesheets, schedules, reports and the team roster first.
Homebase Help Center: How to Close My Homebase Account (June 11, 2025) ↗Huck finds the bill and the renewal date, and drafts what you need on your yes.
Huck finds Homebase invoices in your Gmail, texts you what you pay, which add-ons are on the bill and when the next period renews, so you cancel before it does. You decide.
With your yes, Huck drafts a cancellation note, and later checks your statements for a charge after the end date. You sign in and click Manage or Delete Company yourself, and anything sent by post is yours to send. Homebase decides any refund; Huck does not promise one.
We find the money.
We do the chasing.
Huck finds the money slipping out of your business, shows you what each charge is worth, and does the chasing when you say so. Cancellations, refund requests and vendor negotiations follow through to a result you can check.
Connect Gmail. No bank login. Anything that moves money always asks.
See how Huck handles bills and renewals ↗We find the charge.
Huck finds renewals, price increases, duplicate payments and refunds owed in your Gmail, with a dollar figure on each finding.
You decide.
Review the proposed change. Cancellations, downgrades and refund requests need your yes each time.
We do the chasing.
Huck cancels, requests the refund or works the vendor’s chat, then follows up until the request is settled. Huck checks your bill for the lower charge, credit or refund and texts you the result.
A few things
before you act.
How do I cancel my Homebase subscription?
Go to Plan & billing, click Manage next to the plan and continue through the downgrade. To close the account, choose Billing, then Delete Company.
Does Homebase give refunds?
The Help Center says a full refund is available within 30 days of purchase for monthly and annual plans, and none after that. The Customer Agreement says fees are non-refundable except where law or service-specific terms say otherwise.
How do I delete my Homebase account?
Select your profile icon, then Billing, then Delete Company, choose a reason and click Delete Company again. You lose paid and free features and most account data.
Can I go back to the free plan?
Yes. Downgrading to Basic keeps the free plan, though a downgraded location on a multi-location account is not accessible until a plan is added.
How long do I have to export my Homebase data?
The Customer Agreement gives a 15-day window from the termination notice, using Homebase’s standard export tools, if your account is current on fees.
Why can’t I cancel Homebase in the app?
If a POS or payroll partner or an app store bills you, cancel there. Homebase says it cannot process those changes for the partner.
Is there a Homebase cancellation fee?
The Customer Agreement text we read names no early termination fee. Fees already billed are non-refundable under the agreement.
Go to the source.
- Homebase Customer Agreement ↗
No effective date shown. Fees paragraph: automatic renewal, cancellation by account or written notice, non-refundable fees; section 6 Term and Termination: no refund of prepaid fees, 15-day Data Export Window. Read in a browser November 5, 2026. - Homebase Help Center: How to Manage or Cancel Your Plan & Change Payment Methods ↗
Dated July 10, 2026. Plan cancellation steps, 30-day refund policy, add-ons, partner and app store billing. Read in a browser November 5, 2026. - Homebase Help Center: How to Close My Homebase Account ↗
Dated June 11, 2025. Delete Company steps and loss of access. Read in a browser November 5, 2026.
Homebase’s own Customer Agreement and Help Center, checked November 5, 2026. Homebase’s current terms and your plan govern. Huck is independent of Homebase; you approve each money action.
