How do I cancel
Follow Up Boss?
Follow Up Boss lets the account owner cancel in Admin > Billing at any time, keeps access to the end of the billing cycle and refunds nothing already paid. Export your contacts first. Huck finds your Follow Up Boss charges in Gmail and texts what you pay and when it renews.
Connect Gmail to get started. You approve each money action.
To cancel Follow Up Boss, the account owner goes to Admin > Billing, selects Cancel Subscription, picks a cancellation reason and selects Leave Follow Up Boss. Follow Up Boss’s help article says your card will not be charged again and you can keep using the account until the end of the current billing cycle, or delete it immediately and lose access for your whole team. Its Terms of Service, updated as of November 15, 2025, say that if you cancel before the current subscription expires you are not entitled to a refund of amounts already paid. Export your contacts before you cancel, because the terms say termination may involve deleting your customer data.
Follow Up Boss sources checked November 6, 2026 · Help article “Cancel Your Account” and Terms of Service updated as of November 15, 2025 (sections 7 and 13)
The owner cancels in Admin, then Billing.
The help article lists the steps below in this order and says the owner of the account can cancel the subscription and delete the account at any time. The terms say you may cancel your subscription within your account interface.
- Export your contacts. The help article recommends this before cancelling. It links to its Export Contacts to a Spreadsheet article.
- Remove API keys and archive lead sources. Removing API keys immediately stops API activity with Follow Up Boss. Archiving and ignoring lead sources stops future leads flowing in.
- Go to Admin > Billing and select Cancel Subscription. Sign in as the account owner.
- Select your cancellation reasons, add feedback and select Leave Follow Up Boss. A Cancellation Confirmation Screen appears.
- Choose whether to keep access or delete now. Your card will not be charged again and you can use the account to the end of the billing cycle. To close it sooner, use Admin > Billing > Delete your Follow Up Boss Account Immediately; you and your team lose access at once.
- Changed your mind? Before the subscription expires, go to Admin > Billing > Reactivate Your Subscription.
Follow Up Boss cancel facts at a glance.
Rows come from the help article and the Terms of Service (updated as of November 15, 2025), both read November 6, 2026.
| What to know | What Follow Up Boss says |
|---|---|
| Who can cancel | The owner of the account. |
| How | Admin > Billing > Cancel Subscription, inside the account (help article; terms section 7.2). |
| Notice | No notice period stated. Pricing changes apply at the start of your next renewal term, and you may cancel before the next billing cycle if you do not accept them (section 7.3). |
| Billing | Monthly or annually, in advance, on a rolling cycle, until you cancel (sections 7.2 and 7.4). |
| Access after cancelling | Until the end of your current billing cycle, or delete the account immediately. |
| Early termination fee | None stated for cancelling. Section 7.7 mentions “applicable termination fees” only for accounts terminated over late payment. |
| Refund | If you cancel before the subscription expires you are not entitled to a refund of amounts already paid, to the fullest extent the law permits (section 7.2). |
| Your data | Export contacts first. Termination may involve deletion of customer data, and you must download what you want to keep before the term ends (section 13). |
Contacts, lead flow and your whole team’s access end with the account.
Cancelling stops billing but you keep access only to the end of the cycle. Deleting immediately ends access for you and every team member at once. The terms say the account and your right to use the services terminate on termination and that your customer data may be deleted, so the contact export is the one step you cannot repeat later.
Anything connected to Follow Up Boss also stops: API activity ends when keys are removed, and lead sources that you do not archive keep trying to send leads into an account that is closing. The terms give no refund for the part of the cycle you have already paid for, so cancel close to the end of the cycle you want.
Follow Up Boss Terms of Service, sections 7.2 and 13 ↗Huck finds the charge and texts you the renewal date.
Huck finds Follow Up Boss invoices in your Gmail, texts you what you pay and when the cycle renews, and flags a price change so you can cancel before it starts.
The cancel button sits inside your account, so you handle the owner sign-in. Huck texts you when to press it and checks later statements for a charge after the end date. Follow Up Boss decides on any refund; Huck does not promise one.
We find the money.
We do the chasing.
Huck finds the money slipping out of your business, shows you what each charge is worth, and does the chasing when you say so. Cancellations, refund requests and vendor negotiations follow through to a result you can check.
Connect Gmail. No bank login. Anything that moves money always asks.
See how Huck handles bills and renewals ↗We find the charge.
Huck finds renewals, price increases, duplicate payments and refunds owed in your Gmail, with a dollar figure on each finding.
You decide.
Review the proposed change. Cancellations, downgrades and refund requests need your yes each time.
We do the chasing.
Huck cancels, requests the refund or works the vendor’s chat, then follows up until the request is settled. Huck checks your bill for the lower charge, credit or refund and texts you the result.
A few things
before you act.
How do I cancel my Follow Up Boss subscription?
As the account owner, go to Admin > Billing, select Cancel Subscription, pick your reasons and select Leave Follow Up Boss.
Can an agent on my team cancel Follow Up Boss?
The help article says the owner of the account can cancel. Ask the owner.
Does Follow Up Boss charge a cancellation fee?
Neither the help article nor the terms state a fee for cancelling. The terms mention termination fees only in the late-payment clause.
Will Follow Up Boss refund me when I cancel?
The terms say you are not entitled to a refund of amounts already paid if you cancel before the subscription expires.
What happens to my contacts when I cancel Follow Up Boss?
The terms say termination may delete your customer data. The help article recommends exporting contacts first.
Can I undo a Follow Up Boss cancellation?
Before the subscription expires, yes: Admin > Billing > Reactivate Your Subscription.
Go to the source.
- Follow Up Boss Help Center: Cancel Your Account ↗
Owner cancels in Admin > Billing > Cancel Subscription; access to end of cycle; delete immediately; reactivate; export contacts first. The article shows no date. Read November 6, 2026. - Follow Up Boss Terms of Service ↗
Updated as of November 15, 2025. Section 7.2 cancel in account and no refund of amounts paid; 7.3 fee changes; 7.4 billing cycle; 13 termination and data. Read November 6, 2026.
Follow Up Boss’s own help article and Terms of Service, checked November 6, 2026. Your plan and Follow Up Boss’s current terms govern. Huck is independent of Follow Up Boss; you approve each money action.
