How do I cancel
ActiveCampaign?
ActiveCampaign’s Terms of Service, last updated October 19, 2026, say you can cancel any time from your account dashboard or by emailing info@activecampaign.com, and that it takes effect at the end of the current subscription period. Huck finds your ActiveCampaign charges in Gmail and texts you what you pay and when it renews.
Connect Gmail to get started. You approve each money action.
To cancel ActiveCampaign, log in and follow the cancellation instructions on your account dashboard, or email info@activecampaign.com from the designated account owner or an authorized signatory. ActiveCampaign’s Terms of Service, last updated October 19, 2026, say cancellation takes effect at the end of the then-current subscription period, that you owe all fees through the cancellation date, and that inactivity does not cancel the account. The terms say that after cancellation or termination you will not have access to or be able to restore any Contact Data. ActiveCampaign’s help center article on cancelling could not be read on November 7, 2026, so this page covers the terms only.
ActiveCampaign sources checked November 7, 2026 · ActiveCampaign Terms of Service, last updated October 19, 2026
Cancel from your account dashboard, or email ActiveCampaign.
The terms give two routes: follow the cancellation instructions on your account dashboard, or contact info@activecampaign.com. They do not list the menu clicks, and the help center article that does could not be read.
- Check who can send the notice. The terms require the designated account owner or an authorized signatory.
- Export your contacts, automations and reports. The terms say you cannot access or restore Contact Data after cancellation.
- Log in and follow the cancellation instructions on your account dashboard. This is the first route the terms name. Screenshot the confirmation.
- Or email info@activecampaign.com from the owner’s address. Say which account and ask for the end date in writing.
- Note what the terms say about a pause. ActiveCampaign says it may offer to pause your subscription instead. The account stays active and it keeps your data during the pause.
- Check your next card statement. The terms say inactivity does not cancel, so a charge after the end of the period is worth raising with ActiveCampaign.
ActiveCampaign cancel facts at a glance.
Rows come from ActiveCampaign’s Terms of Service, last updated October 19, 2026 and read November 7, 2026. The terms do not set separate rules by plan type, and the help center article on cancelling could not be read, so there is no row for plan-specific rules.
| What to know | What ActiveCampaign says |
|---|---|
| Notice | None stated. You may cancel at any time. |
| How | Log in and follow the instructions on your account dashboard, or contact info@activecampaign.com. The notice must come from the designated account owner or an authorized signatory. |
| Effective date | The cancellation takes effect at the end of the then-current subscription period in which you make the request. |
| Renewal | The subscription is recurring on the monthly, quarterly, annual or other basis you chose and continues until you cancel. Inactivity is not cancellation. |
| Fee | You are responsible for all fees, taxes and other charges through the cancellation date. |
| Refund | The terms state no refund rule for subscription fees. They call AI credits, WhatsApp credits and consulting purchases non-refundable. |
| Pause | ActiveCampaign may offer a pause instead. The account stays active and it keeps your data, including Contact Data. |
| Data after cancelling | You will not have access to or be able to restore any Contact Data after cancellation or termination. |
You lose your Contact Data access, and promotional emails can continue.
The terms say that after cancellation or termination you will not have access to or be able to restore any Contact Data, so export your contacts, tags and automation details before the period ends.
The terms also say ActiveCampaign may keep sending you promotional emails after you cancel unless you unsubscribe from them.
ActiveCampaign: Terms of Service ↗Huck finds the charge and texts you the renewal and the period end.
Huck finds ActiveCampaign charges in your Gmail, texts you what you pay and when the current period ends, and flags a quarterly or annual plan before it rolls over.
With your yes, Huck drafts the note to info@activecampaign.com for the account owner to send, then checks later statements for a charge after the end date. You handle the account sign-in and any phone call. ActiveCampaign decides on any refund; Huck does not promise one.
We find the money.
We do the chasing.
Huck finds the money slipping out of your business, shows you what each charge is worth, and does the chasing when you say so. Cancellations, refund requests and vendor negotiations follow through to a result you can check.
Connect Gmail. No bank login. Anything that moves money always asks.
See how Huck handles bills and renewals ↗We find the charge.
Huck finds renewals, price increases, duplicate payments and refunds owed in your Gmail, with a dollar figure on each finding.
You decide.
Review the proposed change. Cancellations, downgrades and refund requests need your yes each time.
We do the chasing.
Huck cancels, requests the refund or works the vendor’s chat, then follows up until the request is settled. Huck checks your bill for the lower charge, credit or refund and texts you the result.
A few things
before you act.
How do I cancel ActiveCampaign?
Log in and follow the cancellation instructions on your account dashboard, or email info@activecampaign.com as the account owner.
Is there a fee to cancel ActiveCampaign?
The terms state no cancellation fee. You owe the fees and charges through the cancellation date.
How much notice does ActiveCampaign need?
The terms state none. A cancellation takes effect at the end of the current subscription period.
Does ActiveCampaign auto-renew?
Yes. The terms say the subscription is continuous until you cancel, and inactivity does not cancel it.
Will ActiveCampaign refund my subscription?
The terms state no refund rule for subscription fees.
What happens to my contacts if I cancel ActiveCampaign?
The terms say you will not have access to or be able to restore Contact Data after cancellation. Export first.
Can I pause ActiveCampaign instead of cancelling?
The terms say ActiveCampaign may offer a pause. Your account stays active and it keeps your data during the pause.
Go to the source.
- ActiveCampaign: Terms of Service ↗
Last updated October 19, 2026. Terms of Sale: subscriptions (6.1), cancellation (6.2), contact data retrieval (6.6), consulting services (7). Read November 7, 2026.
ActiveCampaign’s own Terms of Service, checked November 7, 2026. Its help center article on cancelling could not be read, so plan-specific rules are not covered. Your plan and ActiveCampaign’s current terms govern. Huck is independent of ActiveCampaign; you approve each money action.
