How do I cancel
Acuity Scheduling?
Acuity Scheduling cancels in one of two places, depending on whether Squarespace or Acuity bills you, and the two routes end very differently. Huck finds your Acuity or Squarespace receipts in Gmail, texts you the renewal date and starts the cancellation when you say yes.
Connect Gmail to get started. You approve each money action.
To cancel Acuity Scheduling, first check the URL of your billing panel: if it contains squarespace.com you have Squarespace-managed billing, and if it contains acuityscheduling.com you have Acuity-managed billing. With Squarespace billing, open the Billing panel, choose Scheduling under Subscriptions, select Cancel Subscription, then Cancel Scheduling Subscription, and confirm; the subscription expires at the end of the billing cycle unless you cancel immediately, and clients cannot book afterward. With Acuity billing, select Cancel Subscription under Current Plan and confirm; Acuity moves you to its legacy free plan immediately. Acuity’s help center, last updated September 22, 2026, says an annual subscription cancelled in the first 14 days is refunded in full automatically.
Acuity sources checked November 9, 2026 · Acuity help center articles last updated September 22, 2026 (cancel), October 13, 2026 (renewals) and August 11, 2026 (billing type)
Cancel from the Billing panel that matches your URL.
Acuity’s help center gives one set of steps per billing route. Acuity does not publish a cancellation notice period in these articles.
If Acuity is billed through Squarespace and you also run a Squarespace site, see how to cancel a Squarespace subscription; cancelling Scheduling does not cancel the site.
- Find your billing route. Click Manage Billing or your account profile in Acuity and check whether the URL contains squarespace.com or acuityscheduling.com.
- Squarespace billing: open Scheduling. Open the Billing panel, choose Scheduling under Subscriptions and select Cancel Subscription. Used on its own without a website, click the three dots on the Acuity card, then Billing, then your Acuity subscription, then Cancel Subscription.
- Squarespace billing: confirm. Select Cancel Scheduling Subscription, then Confirm.
- Acuity billing: cancel the plan. Scroll to Current Plan in Manage Billing or your account profile, select Cancel Subscription, then Confirm Cancellation.
- Remove leftovers. Delete any scheduling blocks you added to your website. Acuity says they are not removed automatically.
Acuity Scheduling cancel facts at a glance.
Rows come from three Acuity help center articles, read November 9, 2026. Acuity’s own terms page could not be read, so contract terms beyond these articles are not covered.
| What to know | What Acuity says |
|---|---|
| Who can cancel | Account owners and contributors with Admin or Billing permissions (cancel article). |
| Notice | None stated in the cancel or renewals articles. |
| Renewal | Subscriptions renew automatically by default. You cannot turn off auto-renew; cancel instead. On Squarespace-managed billing service stays active to the end of the billing cycle; on Acuity-managed billing the account drops to the legacy free plan immediately (renewals and cancel articles). |
| Squarespace-managed billing | Expires at the end of the billing cycle unless you cancel immediately. Clients can then no longer book (cancel article). |
| Acuity-managed billing | Moves you to the legacy free plan immediately. Account data is saved and you are not charged; clients can still book unless you remove all availability (cancel article). |
| Annual refund | An annual subscription cancelled in the first 14 days from purchase is refunded in full, automatically (cancel article). No other refund rule is stated there. |
| Free trial | A trial cannot be cancelled early. It cancels itself when it ends if you do not upgrade, with no charge (cancel article). |
| Data | You can view past appointments and export client data after a Squarespace-billed subscription ends, but cannot change anything (cancel article). |
Acuity refunds an annual plan only in the first 14 days.
The cancel article says that if you cancel an annual subscription in the first 14 days from purchase, Acuity automatically issues a full refund, and points to its refund policies for more. It states no refund rule for monthly plans or for later cancellations. For an annual plan with Acuity’s 15-day email reminder before renewal, that email is the cue to cancel before the next year is charged.
Acuity: subscription renewals and expirations (last updated October 13, 2026) ↗You lose online booking, reminders and your search listing.
After a Squarespace-billed Acuity subscription ends, clients cannot book appointments, reminder and follow-up emails stop, and Acuity tells search engines to remove your scheduling page. Existing appointments are not canceled.
After an Acuity-billed cancellation you drop to the legacy free plan, which limits many settings and features.
Acuity: cancel your Acuity subscription ↗Huck finds the billing route and starts the cancel on your yes.
Huck finds Acuity and Squarespace receipts in your Gmail and texts you what you pay, which company bills it and when it renews, so the cancellation goes to the right panel before the next charge.
With your yes, Huck starts the cancellation in the Billing panel once you have signed in, and checks later statements for a charge after the end date. You handle the sign-in and any export of client data. Acuity decides any refund; Huck does not promise one.
We find the money.
We do the chasing.
Huck finds the money slipping out of your business, shows you what each charge is worth, and does the chasing when you say so. Cancellations, refund requests and vendor negotiations follow through to a result you can check.
Connect Gmail. No bank login. Anything that moves money always asks.
See how Huck handles bills and renewals ↗We find the charge.
Huck finds renewals, price increases, duplicate payments and refunds owed in your Gmail, with a dollar figure on each finding.
You decide.
Review the proposed change. Cancellations, downgrades and refund requests need your yes each time.
We do the chasing.
Huck cancels, requests the refund or works the vendor’s chat, then follows up until the request is settled. Huck checks your bill for the lower charge, credit or refund and texts you the result.
A few things
before you act.
How do I cancel my Acuity Scheduling subscription?
Open Manage Billing in Acuity, check whether the URL says squarespace.com or acuityscheduling.com, and use that route’s Cancel Subscription button.
Is Acuity billed through Squarespace?
It can be. If your billing URL contains squarespace.com, Squarespace manages the billing and you cancel from its Billing panel under Subscriptions, Scheduling.
What happens to my clients if I cancel Acuity?
On Squarespace billing they cannot book after the subscription ends. On Acuity billing you move to a legacy free plan and clients can still book unless you remove availability.
Does Acuity refund an annual plan?
Yes, automatically and in full if you cancel in the first 14 days from purchase. Acuity’s cancel article states no other refund rule.
Can I turn off Acuity auto-renew?
No. Acuity says you cannot disable auto-renew; you cancel instead. With Squarespace billing you keep service to the end of the billing cycle; with Acuity billing you drop to the legacy free plan immediately.
Can I cancel an Acuity free trial?
Acuity says a trial cannot be cancelled before it expires. It cancels itself when it ends, with no charge, if you do not upgrade.
Go to the source.
- Cancel your Acuity subscription ↗
Steps for both billing routes, refund, what happens after. Last updated September 22, 2026. Read November 9, 2026. - Acuity subscription renewals and expirations ↗
Auto-renewal and 15-day reminder. Last updated October 13, 2026. Read November 9, 2026. - Do I have Squarespace or Acuity-managed billing? ↗
How to tell the billing route. Last updated August 11, 2026. Read November 9, 2026.
Acuity’s own help center articles, checked November 9, 2026. Acuity’s terms page could not be read, so contract terms are not covered. Your plan and Acuity’s current rules govern. Huck is independent of Acuity and Squarespace; you approve each money action.
