How do I cancel
Kajabi?
Kajabi lets the account owner or a billing admin cancel from the Subscription page, ends access at the close of the billing period, and does not cancel your customers’ subscriptions for you. Huck finds your Kajabi receipts in Gmail, texts you the renewal date and starts the cancellation when you say yes.
Connect Gmail to get started. You approve each money action.
To cancel Kajabi, the account owner or an admin with billing access opens Account Settings, then Subscription, selects the plan button (usually Change plan), scrolls to the bottom and selects Cancel subscription under No longer happy with Kajabi?, then selects Complete cancellation. Kajabi’s help center says this cancels future subscription payments and ends access to your content and site at the end of the current billing or trial period, and that you can undo it before then with Reinstate account. Cancelling does not cancel your customers’ own subscriptions: each must be cancelled individually from Sales, then Payments, or the customer keeps being charged. Kajabi says customer data may be deleted 90 days after termination. Kajabi’s terms page could not be read on November 9, 2026, so its refund and notice rules are not covered here.
Kajabi sources checked November 9, 2026 · Kajabi help center article shows Updated over 3 weeks ago, with no date
Cancel from the Subscription page, then finish with Complete cancellation.
Kajabi’s help center says your account is not canceled until you click Complete cancellation. On free, Enterprise and some legacy plans, cancellation is handled by Kajabi’s support team instead.
- Open Account Settings. From the Dashboard, click your name in the top right corner and select Account Settings.
- Open Subscription. Click Subscription in the sidebar, then the button on your plan card. It usually reads Change plan.
- Scroll to the bottom. Go past the plan comparison table and the Need to pause your Kajabi account? card, and under No longer happy with Kajabi? click Cancel subscription.
- Continue through the screens. Keep going until You haven’t canceled just yet. Select a reason.
- Click Complete cancellation. Kajabi says nothing is cancelled until you click it.
- Cancel your customers’ subscriptions. In Sales, then Payments, cancel each customer’s active subscription so they are not billed after the site goes offline.
Kajabi cancel facts at a glance.
Rows come from Kajabi’s help center, read November 9, 2026. Kajabi’s terms of use page could not be read, so refund, renewal and notice rules that may sit there are not covered.
| What to know | What Kajabi says |
|---|---|
| Who can cancel | The account owner or an admin with billing access. |
| Paid self-serve plans | Cancel on the Subscription page. Cancelling cancels all future subscription payments and ends access at the end of the current billing or trial period. |
| Free, Enterprise and some legacy plans | Cancellation is handled by Kajabi’s support team. |
| Notice | None stated in the help center article. |
| Undo | Before the billing cycle ends, click Reinstate account in the pending cancellation banner, then Confirm subscription. |
| Refund | The cancel article states no refund rule for your own Kajabi subscription. |
| Your customers | Their subscriptions are not cancelled and their payments continue until you cancel each one individually. |
| Data | Customer data may be deleted 90 days after termination and cannot be recovered after that. |
Kajabi’s cancel article gives no refund rule for your own plan.
The help center article says cancelling cancels all future payments and ends access at the close of the current billing or trial period. It says nothing about refunding the period already paid, and Kajabi’s terms page could not be read. Before relying on a refund, ask Kajabi support in writing and keep the reply.
Kajabi: cancel a Kajabi account ↗You lose the site, member access, your domain connection and discounts.
On the cancel date Kajabi says your site becomes inactive and your customers cannot log in or reach the products they bought. Any connected custom domain is disconnected, and promotional or legacy discounts are lost, so a later return means choosing a current plan.
Kajabi does not host your business email inbox, so mail through your own provider keeps working. Kajabi says customer data may be deleted 90 days after termination and sends reminder emails 14 and 7 days before the final deletion date. Kajabi Partner commissions also stop.
Kajabi: cancel a Kajabi account ↗Huck finds the renewal date and starts the cancel on your yes.
Huck finds your Kajabi receipts in Gmail and texts you what you pay and when it renews, so you cancel before the next period is charged.
With your yes, Huck starts the cancellation on the Subscription page once you have signed in, and checks later statements for a charge after the end date. You handle the sign-in, the download of course content and customer data, and cancelling each customer’s subscription. Kajabi decides any refund; Huck does not promise one.
We find the money.
We do the chasing.
Huck finds the money slipping out of your business, shows you what each charge is worth, and does the chasing when you say so. Cancellations, refund requests and vendor negotiations follow through to a result you can check.
Connect Gmail. No bank login. Anything that moves money always asks.
See how Huck handles bills and renewals ↗We find the charge.
Huck finds renewals, price increases, duplicate payments and refunds owed in your Gmail, with a dollar figure on each finding.
You decide.
Review the proposed change. Cancellations, downgrades and refund requests need your yes each time.
We do the chasing.
Huck cancels, requests the refund or works the vendor’s chat, then follows up until the request is settled. Huck checks your bill for the lower charge, credit or refund and texts you the result.
A few things
before you act.
How do I cancel my Kajabi subscription?
As the account owner or a billing admin, go to Account Settings, Subscription, scroll to Cancel subscription, continue through the screens and click Complete cancellation.
When does my Kajabi cancellation take effect?
At the end of your current billing or trial period. Kajabi says access to your account, content and site ends then.
Does cancelling Kajabi cancel my customers’ subscriptions?
No. Each customer subscription must be cancelled individually, from Sales then Payments, or the customer keeps being charged.
Can I undo a Kajabi cancellation?
Yes, before the billing cycle ends: click Reinstate account in the banner on the Subscription page, then Confirm subscription.
What happens to my data if I cancel Kajabi?
Kajabi says customer data may be deleted 90 days after termination and cannot be recovered after that. Download course videos and customer lists first.
Does Kajabi refund me if I cancel?
Kajabi’s cancel article gives no refund rule for your own subscription, and its terms page could not be read. Ask support in writing.
Go to the source.
- Cancel a Kajabi account ↗
Steps, what happens after cancelling, undo, customer subscriptions and 90-day deletion. Shows Updated over 3 weeks ago, no date. Read November 9, 2026.
Kajabi’s own help center article, checked November 9, 2026. Kajabi’s terms of use page could not be read, so refund, renewal and notice rules are not covered. Your plan and Kajabi’s current terms govern. Huck is independent of Kajabi; you approve each money action.
